Customer Service

Customer Service

At gangavathiexports.com, your satisfaction is our priority. We're here to help with any questions about shipping, returns, or your orders. Contact us at +91-8192-237854 or [email protected].

Shipping and Delivery

We partner with India Post to deliver your orders safely and affordably. All orders are carefully packaged to ensure your products arrive in perfect condition.

Delivery Timeline

• Eastern India and North India: 10-15 working days
• Other regions: May vary, please contact us for estimates

Note: Delivery times are estimates and may vary based on location and India Post operations. We do our best to ensure timely delivery.

Returns and Exchanges

We want you to be completely satisfied with your purchase. Please review our return policy below:

Return Policy

• No Returns on Innerwear: For hygiene reasons, we cannot accept returns on innerwear products
• Wrong Item Sent: If we shipped the wrong item, we accept returns. Please contact us within 7 days of delivery
• Return Shipping: Customer is responsible for return shipping costs

Exchange Policy

We prefer exchanges over refunds whenever possible. If you received the wrong item, we'll gladly exchange it for the correct one at no additional cost.

Refund Process

If an exchange is not possible, we'll process your refund:

• Refunds are processed within 7-10 business days after we receive the returned item
• Refunds will be credited to your original payment method
• Shipping charges are non-refundable unless we made an error

How to Request a Return

1. Contact us at +91-8192-237854 or [email protected] within 7 days of receiving your order
2. Provide your order number and reason for return
3. Our team will review and approve eligible returns
4. Ship the item back to us in original condition with tags attached
5. Once we receive and inspect the item, we'll process your exchange or refund

Contact Customer Service

Have questions? We're here to help!

Phone: +91-8192-237854
Email: [email protected]
General Inquiries: [email protected]
Address: Gangavathi silk saree center, Binny company road, Davangere 577001, Karnataka, India

For complete terms and conditions, please visit our Terms and Conditions page.