Privacy Policy

1 Information We Collect

When you place an order or register, we collect:

• Name and contact details (email, phone number)
• Billing and shipping address
• Payment information (processed securely — we do not store card details)
• Order history and purchase records

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Cookies and session data

2 How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and services
• Send promotional communications (you can opt out at any time)
• Prevent fraud and enhance security
• Comply with legal obligations under Indian law

3 Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment transactions are processed through our secure payment gateway — we do not store your card or UPI credentials.

4 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Shipping partners (India Post and trusted courier services) — to deliver your orders
• Payment processors — to complete transactions securely
• Legal authorities — when required by Indian law or a valid court order

5 Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep your cart active, and understand how visitors use the site. You can disable cookies in your browser settings; however, some features of the website may not function correctly without them.

6 Your Rights

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at [email protected].

7 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Financial records are retained for a minimum of 3 years in accordance with Indian tax laws.

8 Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or courier tracking portals). We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9 Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11 Grievance Officer

In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, we have designated a Grievance Officer for data-related concerns:

Complaints will be acknowledged within 48 hours and resolved within 30 days of receipt.

12 Contact Us